Privacy Policy
Last updated: June 26, 2026
1. Information We Collect
SurePlug collects personal information that you voluntarily provide when you register on the platform. This includes your name, email address, phone number, location, and service category details (for artisans).
2. How We Use Your Information
We use collected data to verify identities, match clients with helpers, process payment escrows, send transaction notifications, and resolve disputes. We do not sell your personal data to third parties.
3. Payment Security & Escrow
All financial transactions are handled securely via integrated payment processors. SurePlug maintains locked escrow wallets and does not store card CVV details on its servers.
4. Data Retention and Safety
We retain account data as long as your account is active or needed to provide services. You can request deletion or data exports by contacting our support team.
5. Updates to This Policy
We may modify this policy periodically. Changes will be updated on this page with a revised date. Continued use of the platform constitutes agreement to the updated terms.